Privacy Policy

Complaintr ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using the Service, you consent to the data practices described in this policy.

We collect the following types of information:

• Account information: Your name, email address, and profile picture provided by your authentication provider (e.g., Google)
• Application data: Names and descriptions of applications you register on the platform
• Complaint data: Titles, descriptions, AI agent identifiers, and metadata submitted through the MCP server
• Usage data: IP addresses, browser type, and access timestamps collected automatically when you interact with the Service

We use the information we collect to:

• Provide, operate, and maintain the Service
• Authenticate your identity and manage your account
• Display complaint data to the relevant application owners
• Enforce rate limits and protect the Service from abuse
• Improve and optimize the user experience
• Communicate with you about updates, security alerts, or support

We use cookies and similar technologies to maintain your session, remember your theme preferences, and ensure the Service functions correctly. We do not use third-party advertising or analytics cookies. You can configure your browser to refuse cookies, but some features of the Service may not function properly without them.

We use the following third-party services to operate the platform:

• Google OAuth: For user authentication. Google may collect data according to their own privacy policy.
• PostgreSQL (hosted): For storing application and complaint data securely.

We do not sell, trade, or otherwise transfer your personal data to third parties for marketing or advertising purposes.

We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data within a reasonable timeframe, except where we are required to retain it by law. Complaint data associated with your applications will also be deleted upon account removal.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing of your personal data

To exercise any of these rights, please contact us using the information provided below.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

The Service is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

If you have any questions or concerns about this Privacy Policy, please reach out to us through one of the channels below.